Dental Calls Scheduling Training

Make the Most of Your Marketing with a Trained Front Desk Staff


A friendly, well-trained receptionist can substantially increase your number of new patients scheduled

How much business are you throwing away because of receptionists who don’t know how to schedule?

Your receptionists can make or break your marketing and your patient referrals. Receptionists who are inexperienced or poor at call scheduling can inadvertently send prospective patients away in droves! A good receptionist should be scheduling at least 70 to 80 percent of new patient calls that come in from good marketing.

Most untrained or inexperienced receptionists’ scheduling ratio is around 35 percent. The really poor ones schedule only 10 percent or less of the calls coming in. If you think your receptionists are scheduling below 60 percent, you should give us a call. We can help you take your scheduling ratio up to optimum levels.

Free Call Scheduling Evaluation

We provide a free call scheduling evaluation of your receptionists. We conduct mystery shopping calls and enact the main scenarios receptionists encounter in trying to schedule. We will provide you an evaluation of how your receptionists did against our proprietary call scheduling checklist.

Call us to schedule your free evaluation: 855‑486‑2410 or click here to contact us online.

Gilleard Scheduling Training Program

Introducing Dental Practice Management Expert and Trainer Mr. Joe Kerner

We have partnered with dental practice management expert and managing partner of four dental practices, Mr. Joe Kerner. He has an excellent record of practice success as both a consultant and as a partner/principal in multiple practices. Mr. Kerner was a Founder and principal of a group that owned eleven dental practices in Virginia and North Carolina. He managed those practices and was responsible for training, marketing and general management. He also worked closely with the doctors in the areas of case presentation and patient communication. Those practices were very successful, and were sold for a high profit in 2013.He has developed successful systems of case presentation, patient flow and staff efficiency, and is a recognized expert in communications, marketing, training and case presentation.

Raise your percentage of new patient scheduled to 80 to 90 percent

Currently, Mr. Kerner’s main focus is on phone training for staff and increasing treatment acceptance for doctors. His own practices schedule at a rate of 85 to 90 percent of all new callers. Through his training programs he has been able to move most practices’ scheduling ratios into the 80 to 90 percent range.

How our Scheduling Training works

Our Scheduling Training Programs are designed to ensure your receptionists can schedule any type of new patient call, and are able to handle queries such as prices. We provide scripts and a flip chart, but the core ability we want to teach your receptionists is how to really understand the caller’s needs and how to bridge the caller over into a new patient scheduled. This requires more than just a rote learning of a script with options, as most training programs do.

Key to our success is our personalization of each receptionist’s training. We listen to a week or two of their calls and isolate the main problems and weaknesses of each receptionist, then create a custom program for each.

We have accreditation with PACE and the AGD to offer CE credits.

Our training and coaching programs include a free CD of 33 incorrect and correct calls. These calls are based on listening to thousands of calls to our clients’ practices and best practices in new patient scheduling.

Phone Scheduling Coaching Program
Our affordable phone scheduling coaching programs are done remotely by our experienced trainer. Our two-month coaching program includes listening to each receptionist’s calls and individual programs, as well as our Sample Calls CD. Our coaching programs start at just $749.

In-Office Scheduling Training
We offer on-site training programs plus two months of follow-up phone training. Several receptionists can be trained at once. The program includes call listening and individual programs that are prepared in advance of the training. With this program your receptionists get the benefit of personal, one-on-one training and help to get through any barriers they might have. Our in-office training programs start at $4500.

Call us for more information: 855‑486‑2410 or click here to contact us online.