Your receptionists can make or break your marketing and your patient referrals. Inexperienced, poorly trained receptionists can inadvertently send prospective patients away in droves! A good receptionist should schedule at least 60-70% of new patient calls from good marketing.
Most untrained or inexperienced receptionists’ scheduling ratio is around 35 percent. The really poor ones schedule only 10 percent or less of the calls coming in. If you think your receptionists are scheduling below 60 percent, you should give us a call. For clients on our call tracking service, we can also provide your office’s scheduling ratio and examples of your receptionists’ calls to listen to.
Here is a true-life example of a receptionist who didn’t understand what the patient was asking for (a fairly common issue), reenacted for our new training CD. Click below to listen!
Gilleard Receptionist Training Program
We have listened to many thousands of new patient calls to dental practices through our call-tracking service and identified the main issues receptionists encounter. We have created a custom program to address these issues.
You might not know it, but your receptionists may be guilty of one or more flaws that are causing your scheduling ratio to be lower than optimal. Such as poor phone manners, a bored, unfriendly, or disinterested tone, not answering questions or trying to schedule, a poor understanding of your services, poor handling of price and insurance questions, and more.
Our Receptionist Training Program is completely customized to your practice. We listen to two weeks’ worth of each receptionist’s calls and create a customized plan for each to improve their skills. We also conduct on-site in-person interviews to further probe the difficulties each receptionist is facing.
Our program includes a flip chart with scripts for the main scenarios your receptionists encounter, along with a CD containing sample good and bad calls.
We offer one- and two-day on-site training programs plus two months of follow-up phone training. Phone coaching packages are also available for receptionists who are already trained and only need a refinement of their skills.
Call 855-486-2410 for more information or click here to contact us online.
